Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at Odell Creations.

We accept VISA, MasterCard, American Express, Discover, Shop Pay, Google Pay, Meta Pay, and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

We currently do not offer cash on delivery when you purchase online.

We offer returns within 30 days of the date you received it. You will be responsible for the return shipping cost and a restocking fee may also be charged. Please make sure you put items back in their original packaging before you send them back to us. The product must be as it was when it was shipped to you, and accompanied by proof of purchase. All products are subject to inspection once we receive them.

See our complete return/refund policy here.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

There are many ways to get in contact with Odell Creations.  There is a contact information link in the footer at the bottom of the page.  You can send us an email, call us, or send us physical mail.  You can fill out the contact form in the footer link.  You can also message us in the live chat inbox.  We are here to help you.  Don't be shy.

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